TOS

The User, Seller, and contractors (such as Boosters, Coaches, and Pro Gamers) hereby agree to and accept these Terms and Conditions and the Privacy Policy by using the website, engaging in transactions, or providing services.

Users, Sellers, or contractors unable to express a legally binding agreement with Eloboost24, or those prohibited from using the services due to country or regional regulations, are required to refrain from using the website. The User, Seller, or contractor who engages with the website (e.g., by purchasing services, selling digital goods, or providing services) confirms that they are at least eighteen (18) years old or have reached another age that allows them to express legally binding agreements. If acting on behalf of a third party, each asserts that they are authorized to conduct legally binding agreements for and on behalf of such person.

Eloboost24 reserves the right to make changes and modifications to the General Terms and Conditions of Sale, including adding new regulations or removing previous ones. Such changes will be promulgated on the website, and new regulations or modifications will take effect automatically three days after their promulgation. It is the sole responsibility of Users, Sellers, and contractors to stay informed of any alterations, changes, removals, or additions to the clauses and rules in the Terms and Conditions. By using the website, purchasing or providing services (such as Boosting, Coaching, Pro Gaming), or engaging in Marketplace transactions (such as buying or selling accounts, in-game items, currencies, or other digital assets), you automatically agree to the Terms and Conditions as a whole.

While using the website, engaging in transactions (e.g., via the Marketplace or Wallet), or contacting Eloboost24, the User, Seller, and contractors (such as Boosters, Coaches, and Pro Gamers) communicate with Eloboost24 electronically. Eloboost24 communicates with the aforementioned parties via e-mail, live chat on the website, or other communication channels as specified on the website. In the event of disputes, the Dispute System outlined in the Definitions section will be utilized to resolve conflicts fairly and transparently.

All content, including texts, photographs, designs, logos, images, software, source code, and any existing intellectual creation on the website, as well as the website as a whole multimedia artistic work, are fully protected by copyright legislation concerning intellectual property and belong to the Service Provider.

The content on the website may not be reproduced in full or in part, transmitted, or recorded by any information retrieval system, under any support or media, unless the Service Provider has granted prior written authorization.

Users, Sellers, and contractors (such as Boosters, Coaches, and Pro Gamers) do not gain any intellectual property rights to the website beyond the usage rights granted in these General Terms and Conditions of Sale through their agreement with the Service Provider.

The website is provided to Users, Sellers, and contractors solely for use through the website at https://eloboost24.eu.

To set up an account, the User is required to register by completing the registration form on the website. During this process, the User must provide a username, e-mail address, and optional information such as Discord ID or country. Before completing registration, the User can review service descriptions, the General Terms and Conditions of Sale, and the Privacy Policy.

If a User chooses to purchase a service as a Guest without registering, they express tacit consent for the Service Provider to create a Guest Account on their behalf.

A Guest Account will be created automatically by the Service Provider and delivered to the customer via electronic form to the e-mail address provided during the purchase process.

If a User wishes to sell digital goods (such as accounts, in-game items, currencies, or other digital assets) through the Marketplace, they must provide additional information in their "Edit Profile" section. This includes their current name and surname, selected withdrawal method, and correct withdrawal information. Eloboost24 is not responsible for any damages or losses if the Selling User provides false or incorrect information. Funds from sales will be managed through the Selling User’s Wallet, subject to the terms outlined in the Definitions section (e.g., pending, available, or frozen states, and Security Wallet requirements).

Eloboost24 reserves the right to terminate or suspend any User, Seller, or contractor account (including associated Wallets). If an account is suspended or terminated, any balance in the Wallet may be frozen or removed due to a breach of the General Terms and Conditions of Sale, as determined by the Service Provider. More information about breaches can be found in Sections 18.1 and 18.2. Eloboost24 also reserves the right to terminate or suspend an account if the User, Seller, or contractor creates situations that may be deemed a violation of the company’s interests. In such cases, the Dispute System may be used to address conflicts, as outlined in the Definitions section.

You do not need to register to explore the website. Without registering, you can access sections such as the Homepage, Boosting, Coaching, Pro Gaming, Marketplace, Blog, Reviews, Job, Terms of Service, and Privacy Policy. Before registering, you can familiarize yourself with the website’s content, including descriptions of services (e.g., Boosting, Coaching, Pro Gaming), Marketplace offerings (e.g., accounts, in-game items, currencies, and other digital assets), and information about the Service Provider. The Service Provider reserves the right to modify the website’s content, including adding new descriptions, updating existing ones, or removing outdated ones, through promulgation on the website.

New descriptions and information will take effect automatically upon promulgation on the website.

The Service Provider reserves the right to offer promotions and discounts, with the rules of such actions made available on the website (https://eloboost24.eu) at the time of the promotion. These rules may be updated at the Service Provider’s discretion, and such updates do not constitute an amendment to the Terms of Use.

The Service Provider may send registered Users non-commercial notifications necessary for using the website, executing provisions of law, fulfilling obligations under the Terms of Use, or providing updates about new website features (e.g., Wallet balances, Dispute System updates, or Marketplace changes). These notifications do not require prior consent as they are essential for the operation of the website and its services.

The Service Provider reserves the right to offer special pricing or discounts to specific customers at its discretion. Such pricing will be communicated directly to the customer via a unique link or offer, and these services may be listed as a “Sub-charge” on the website.

Users may opt-in to receive commercial messages (e.g., newsletters) from the Service Provider at any time before or after registration. This consent can be revoked at any time by sending an electronic message to the Service Provider or by clicking the “Unsubscribe” link in the newsletter.

Users, Sellers, and contractors (such as Boosters, Coaches, and Pro Gamers) are obligated to use the website on their own behalf and must not allow others to use their Account. Login credentials (e.g., username and password) must be adequately protected from unauthorized access.

Users, Sellers, and contractors can log into the website using their correct account credentials, such as username and password.

Users, Sellers, and contractors can retrieve their account credentials after successful verification through the website’s system.

By registering or engaging with the website (e.g., purchasing services or selling digital goods), the User, Seller, or contractor declares that they are entitled to enter into and fulfill agreements for the services or transactions offered on the website, in compliance with the rules of the relevant games. This includes ensuring they have permission from the game’s owner or authorized entities, where required. If a User, Seller, or contractor is not entitled to engage in such activities due to game rules, they must immediately cease using the website and refrain from registering or participating in transactions.

The Service Provider declares that the website is not available to individuals who are not entitled to enter into and fulfill agreements due to game rules. The individual (User, Seller, or contractor) is solely responsible for ensuring compliance with the relevant game rules.

The Service Provider is not responsible for verifying whether a User, Seller, or contractor is entitled to enter into and fulfill agreements in compliance with game rules.

If a User, Seller, or contractor fails to comply with the conditions outlined in paragraph 5.1, the Service Provider may terminate their account and any associated agreements with immediate effect. The Service Provider may also declare all agreements (e.g., service orders or Marketplace transactions) null and void. Any disputes arising from such terminations will be handled through the Dispute System, as outlined in the Definitions section. Fees or funds in the Wallet associated with nullified agreements will not be refunded, and the Service Provider may freeze or remove such funds as per the Wallet and Security Wallet terms.

All prices on the website are displayed in EURO or USD currency and do not include taxes applicable in the country of the User, Seller, or contractor.

The price of Digital Services (e.g., Boosting, Coaching, Pro Gaming) and Digital Goods (e.g., accounts, in-game items, currencies, and other digital assets) is the price listed on the website on the day the User places an order.

The Service Provider reserves the right to change prices at its discretion. Price changes will not affect orders already placed by Users.

Users may benefit from Cashback as outlined in the Definitions section, which can be applied to reduce the cost of Digital Services or Goods. Funds from the Wallet (available balance) can also be used to pay for orders, as specified in the Definitions section.

To place an order on the website, the User may choose from the following services: Boosting, Coaching, Pro Gaming, or Marketplace transactions (e.g., purchasing accounts, in-game items, currencies, or other digital assets), and then configure the order details.

The User may place an order as a Guest without registration by selecting one of the services or Marketplace transactions mentioned in point 7.1.

After selecting a service or Marketplace transaction, the User may choose a payment method available on the website or use funds from their Wallet (available balance). Payment can proceed after the User confirms acceptance of the Terms of Use.

Order confirmation will be delivered to the User via electronic message to the e-mail address provided by the User.

The agreement for the provision of Digital Services or Goods between the Service Provider and the User is concluded when the User receives the order confirmation, as referred to in point 7.4.

The User is obligated to provide accurate details for the account in the game on which the service will be provided (e.g., for Boosting, Coaching, or Pro Gaming). Providing incorrect details may result in immediate termination of the agreement by the Service Provider, with reasons attributable to the User. For Marketplace transactions, the User must ensure the accuracy of transaction details, and any disputes arising from inaccuracies will be resolved through the Dispute System, as outlined in the Definitions section.

The Service Provider enables the execution of the order immediately after the confirmation referred to in point 7.4, provided the chosen service or Marketplace transaction is available.

The Service Provider enables Boosting, Coaching, and Pro Gaming services on all servers for supported games, which may include regions such as North America, Europe West, Europe East & Nordic, Brazil, Latin America, Russia, Turkey, and Oceania, as specified on the website.

Upon completion of the order, the User receives confirmation of the completed order via e-mail to the address provided by the User.

Selling Users may check the status and availability of their Digital Goods listings on the website under the “Marketplace” section.

Users may contact contractors (e.g., Boosters, Coaches, Pro Gamers) through the website’s communication tools or via external applications such as Discord, as specified on the website.

The Service Provider supports the following payment methods on the website: Credit Card (Stripe), PayPal, Skrill, Cryptocurrency (Coinbase), PaySafeCard, iDeal, Sofort, Przelewy24, and Blik. Users may also use funds from their Wallet (available balance) to complete payments.

The Service Provider may enable additional payment methods, which will be made available on the website as they are introduced.

After selecting a payment method, as referred to in point 9.1, the User may choose additional options (e.g., express order or streaming for services like Boosting or Pro Gaming), which may affect the order’s price.

The User receives payment confirmation via e-mail to the address provided by the User. For Marketplace transactions, funds are transferred to the Seller’s Wallet (subject to Security Wallet requirements) upon successful completion, or held in the Security Wallet if a dispute arises, as outlined in the Definitions section.

The agreement between the Customer and the Service Provider for Virtual Services (Boosting, Coaching, Pro Gaming) is valid until the purchased service is delivered, as specified below.

If the Customer purchases a Rank Boosting service (e.g., achieving a specific rank or level), the agreement is valid until the desired rank or level is delivered by the contractor (e.g., Booster), as specified in the order.

If the Customer purchases a Win Boosting service (e.g., achieving a certain number of wins), the agreement is valid until the specified number of wins is provided by the contractor (e.g., Booster).

If the Customer purchases a Placement Matches service, the agreement is valid until the purchased number of matches is completed by the contractor (e.g., Booster).

If the Customer purchases a Coaching session, the agreement is valid until the purchased number of hours is provided by the contractor (e.g., Coach).

If the Customer purchases a Pro Gaming service (e.g., hiring a Pro Gamer for carries, competitive play, or specific in-game objectives), the agreement is valid until the specified objectives or duration are fulfilled by the contractor (e.g., Pro Gamer), as outlined in the order.

If the service is not completed by the end of a game’s competitive season (as defined by the game), the Service Provider reserves the right to deduct the value of the progress made and credit the remaining amount to the Customer’s Wallet as an available balance.

The agreement between the Customer and the Service Provider may be terminated by the Service Provider if the Customer remains inactive for 120 days, including but not limited to: not providing sufficient information required for the service (as referenced in prior sections), not contacting the contractor (e.g., Booster, Coach, Pro Gamer) for 120 days or more, pausing the service for 120 days or more, or not logging into their profile for 120 days or more.

The agreement may be terminated by the Service Provider if the Customer breaches the General Terms and Conditions of Sale of the Eloboost24.eu website.

The Service Provider reserves the right to terminate the agreement if the Customer exhibits abusive behavior, such as harassment, insults, or domineering actions towards contractors (e.g., Boosters, Coaches, Pro Gamers) or staff members.

The agreement may be terminated by the Service Provider if the Customer engages in fraudulent activity, including but not limited to offering private deals to contractors, contacting contractors outside of the Eloboost24.eu website, submitting false reports, or providing invalid information to administrators regarding their service. In such cases, the Service Provider reserves the right to terminate the order without prior notice, and any disputes will be resolved through the Dispute System, as outlined in the Definitions section.

If the Service Provider terminates the agreement, any unused funds in the Customer’s Wallet may be deducted as an administration fee, with the remaining balance (if any) frozen or removed, as per the Wallet terms in the Definitions section.

By purchasing a Win Boosting service, the Customer agrees to the following: the service entails achieving a specified number of wins ("x"). Each game lost by the contractor (e.g., Booster) will add +1 to the required wins, and each game won will subtract -1 from the required wins, until the agreed-upon number of wins is achieved.

The rule in 10.3 does not apply if the contractor loses a game during a promotion series (if applicable to the game). Such a loss does not count as an extra game unless the contractor fails the entire promotion series.

If a Win Boosting service results in the contractor reaching a higher rank or level than initially specified, the contractor may complete the order at the new rank or level. Alternatively, the Customer may request to convert the remaining wins into a credit in their Wallet (available balance), calculated based on the progress made.

The contractor is permitted to dodge games during Win Boosting if strategically necessary (e.g., to avoid unfavorable match conditions). However, if the contractor’s actions (e.g., dodging or losing games) result in a net loss of rank points (e.g., -10 points or equivalent in the game), the Customer is eligible to receive an additional win as compensation.

If the contractor encounters additional work due to the Customer’s actions or account conditions during a Boosting, Coaching, or Pro Gaming service, the following measures will apply:

If the Customer plays solo during an active Boosting service and loses rank points, they are responsible for covering the difference in cost to achieve the original goal. Alternatively, the order may be converted to a credit in the Customer’s Wallet (available balance).

If the Customer disconnects, intentionally leaves a game, or goes AFK during a Boosting or Pro Gaming service, the Service Provider will not provide compensation for resulting losses. The Customer must cover the difference in cost for any losses incurred, or the order may be converted to a credit in the Customer’s Wallet (available balance).

If the Customer’s behavior, such as toxicity, flaming, intentional feeding, or trolling, causes losses during a Boosting or Pro Gaming service, the Service Provider will not provide compensation. The Customer must cover the difference in cost for any losses incurred, or the order may be converted to a credit in the Customer’s Wallet (available balance).

If the Customer’s account is in a restricted state (e.g., negative points, low priority queue, or other penalties), it is the Customer’s responsibility to restore the account to a normal condition before the service can proceed. Alternatively, the Customer may compensate the contractor with an additional fee of 2-5 EUR/USD (depending on the circumstances), or the order may be paused until resolved.

For Duo Boosting or Pro Gaming services involving the Customer playing alongside the contractor, the Customer must maintain a performance level acceptable for the service (e.g., a minimum contribution to the team’s success, as specified in the order details). If this requirement is not met, the Service Provider will not provide compensation for losses. The order may be converted to a Solo Boosting service, or the Customer may receive a credit in their Wallet (available balance).

By purchasing a Boosting service, the Customer agrees not to play competitive games in the same game mode and queue selected for the service while it is active. If the Customer plays and loses rank points below the level left by the contractor, they are obligated to cover the difference in cost to achieve the original goal.

The Service Provider reserves the right to pause the service if the Customer’s actions result in a loss of rank points or insufficient progress (e.g., gains below a game-specific threshold, as specified on the website). The service may resume once the Customer covers the difference in cost.

If the Customer declines to cover the difference in cost, the Service Provider may convert the service to a credit in the Customer’s Wallet (available balance), calculated based on the difference caused by the Customer’s actions and the initial value of the service.

During a Win Boosting service, the Customer is permitted to play in other game modes not selected for the service, as specified on the website.

During a Rank Boosting service, the Customer may play in different game modes, excluding the game mode and queue selected for the Boosting service.

The Service Provider guarantees a minimum performance level (e.g., win rate or progress) for Boosting services, as specified on the website for each supported game.

If the contractor fails to meet the guaranteed performance level (e.g., a win rate below 50%), the Customer may be eligible for compensation, which will not exceed the equivalent of one full rank or level unless otherwise specified on the website.

Prior to purchasing a Boosting service, Customers must select their account’s rank or standing from the previous competitive season (if applicable). If the account was unranked, they must select the last known rank above the unranked tier.

If the Customer’s account matchmaking rating (MMR) or equivalent is significantly higher (e.g., by more than one tier) than their reported rank or standing, they will be required to pay the difference in cost based on the account’s current MMR. This applies to scenarios such as rank decay, preseason play, or regional transfers.

The agreement between the Customer (buyer) and the Service Provider for Marketplace transactions involving Digital Goods (e.g., accounts, in-game items, currencies, or other digital assets) is valid until the purchased Digital Good is successfully transferred to the Customer and the applicable warranty period expires, as outlined below.

A Marketplace transaction is considered complete once the Service Provider delivers valid credentials or access to the Digital Good to the Customer, the Customer confirms receipt, and no complaint is filed within the warranty period. Funds from the transaction will then be released from the pending state in the Wallet to the Seller’s Wallet (subject to Security Wallet requirements), as outlined in the Definitions section.

The Customer is obligated to verify and secure the purchased Digital Good (e.g., by changing the account email and password, if applicable) immediately after receipt. Failure to secure the Digital Good may void the warranty, as outlined in 11.3.5.

The Service Provider offers a warranty system for Marketplace purchases to mitigate risks such as account bans, locks, or retrieval by the original owner. The warranty period and coverage depend on the type of seller and any additional protection purchased by the Customer.

The following warranty periods apply after successful payment for a Marketplace transaction:

• Basic Warranty: Purchases from a regular Selling User come with a 7-day warranty period.
• Extended Warranty: Purchases from a Top Seller (identified by a trust score and verified status on the website) or an Eloboost24-labeled account come with a 14-day warranty period.
• Customized Warranty: Accounts with a customized label (e.g., indicating hand-leveled or botted status) have a 14-day warranty for botted accounts and a lifetime warranty for hand-leveled accounts.

The Customer may extend the warranty to a lifetime period by paying an additional fee of 20% of the account’s price at the time of purchase.

The Service Provider is not liable for issues arising after the warranty period expires, nor for any usage of the Digital Good that violates the game provider’s regulations or exceeds normal usage (e.g., actions leading to a ban due to the Customer’s behavior).

During the warranty period, the Service Provider will assist with the following issues:

• Account Ban: If the Digital Good (e.g., an account) is banned or suspended:
  • Basic/Extended Warranty: The Customer receives full or partial website credit or a replacement account of similar value, depending on the case, bans that are no ones fault are covered 50%.
  • Lifetime Warranty: 50% of the order’s value is credited or replacement account depending on the case; for purchases over 50 EUR/USD, 40% is credited.
• Account Lock: If the Digital Good (e.g., an account) is locked by the game provider due to unusual activity:
  • Basic/Extended: The Service Provider will attempt to unlock it by facilitating communication with the Seller and providing verification information. If unsuccessful, 60% of the order’s value is credited to the Customer’s Wallet.
  • Lifetime Warranty: If unlocking the account is unsuccessful, for purchases below 50 EUR/USD, 50% of the order’s value is credited; for purchases over 50 EUR/USD, 40% of the order’s value is credited.
• Account Retrieval: If the original owner retrieves the Digital Good:
  • Basic/Extended Warranty: The Service Provider will take steps to recover the Digital Good. If recovery fails, the Customer receives credit or a similarly valued replacement.
  • Lifetime Warranty: Claims can be made for credit or a similarly valued replacement, with priority support for resolution.

Very specific cases are determined and compensation is decided solely by management.
Warranty expires if replacement is provided.
Balance from compensation can only be spent on the website.

If the Customer loses access to the purchased Digital Good without fault or negligence on their part during the warranty period (e.g., due to Seller actions or game provider intervention), the Service Provider guarantees a replacement Digital Good of similar value or equivalent credit within seven days of notification, provided the issue is reported promptly.

The warranty is void if any of the following occur due to the Customer’s negligence:

• Failure to secure the Digital Good after purchase (e.g., not changing the account email or password, if applicable).
• Failure to report issues within a reasonable timeframe during the warranty period.
• Failure to cooperate with or respond to the Service Provider’s staff in a timely manner during resolution efforts.
• Violation of the game provider’s regulations by the Customer, resulting in a ban or lock.

The Service Provider encourages Customers to purchase from Top Sellers, who are verified and assigned a trust score based on their overall rating, number of reviews, and transaction history. This trust score is visible on the website to help Customers make informed decisions and select sellers that best meet their needs for security and quality.

Any disputes arising from Marketplace transactions (e.g., issues with delivery, warranty claims, or Seller misconduct) will be resolved through the Dispute System, as outlined in the Definitions section. During a dispute, funds will be held in the Security Wallet until resolution.

The Service Provider reserves the right to facilitate the sale of Digital Goods (e.g., accounts, in-game items, currencies, or other digital assets) through the Marketplace on the website.

The Service Provider reserves the right to approve or disapprove requests from Selling Users to list Digital Goods for sale on the Marketplace.

The Service Provider will notify the Selling User of the approval or disapproval decision via the e-mail associated with their Selling User profile.

The Service Provider reserves the right to approve or disapprove requests from Selling Users to edit the information of Digital Goods listed on the Marketplace.

The Service Provider will notify the Selling User of the approval or disapproval decision via the e-mail associated with their Selling User profile.

The Service Provider reserves the right to apply service fees to the Digital Goods listed by Selling Users on the Marketplace.

Service fees for Selling Users and Top Sellers, as well as Comfort Sell fees, are detailed in the "Fees" tab of the Selling User’s profile on the website. A minimum fee applies to all transactions, as specified in the same tab.

The Service Provider reserves the right to impose higher service fees on Digital Goods listed by Selling Users, with updated fees reflected in the "Fees" tab of the Selling User’s profile.

The Service Provider reserves the right to remove any Digital Good from the Marketplace at any time while it is listed for sale.

The Service Provider reserves the right to freeze the amount of money paid to the Selling User (the sale amount excluding additional fees) in the Selling User’s Wallet for seven days after the transaction is completed, as per the Wallet terms in the Definitions section.

The Service Provider reserves the right to impose penalties on a Selling User whose behavior causes direct or indirect damage to Eloboost24. Prohibited behaviors include, but are not limited to, offering private services to buyers, providing misleading information, or engaging in unprofessional conduct. If a reported issue is filed against the Selling User, it is their responsibility to resolve the matter professionally within a reasonable timeframe.

Selling a Digital Good that has been previously sold on the Marketplace, whether by the same Selling User or another, is strictly prohibited. In such cases, the Service Provider reserves the right to freeze the payment in the Selling User’s Wallet until the situation is resolved or terminate the transaction entirely, with any disputes handled through the Dispute System, as outlined in the Definitions section.

The Selling User may withdraw funds from their Wallet after the seven-day freeze period expires, as per the Wallet terms in the Definitions section.

The Service Provider processes Marketplace payouts in two modes. Scheduled payouts are issued automatically on the 10th and 25th of each calendar month for any balance that has cleared the freeze period and meets the payout minimum. The Selling User may also request an instant on-demand payout from the Wallet at any time, subject to the on-demand fee published on the Payouts page. Both modes draw from the same available balance and share a minimum payout amount of 50 EUR or 50 USD, calculated across the Selling User’s available balances at the current conversion rate.

If a Digital Good (e.g., an account) is locked within seven days after purchase and the Selling User is unable to unlock it, the Service Provider reserves the right to refund 60% of the transaction amount to the buyer (credited to their Wallet) and release 40% to the Selling User (subject to Security Wallet requirements), with any disputes resolved through the Dispute System.

The Selling User is legally required to return full control of a sold Digital Good to the buyer if the Selling User or the original owner attempts to reclaim it, regardless of the warranty period. Any required refunds must be returned to Eloboost24. Failure to comply may result in legal action under applicable European Trade Laws.

The Selling User is responsible for resolving any issues related to the sale of a Digital Good during or after the transaction in a timely, courteous, and professional manner. Issues will be brought to the Selling User’s attention via e-mail by the Service Provider. Failure to resolve the issue within the specified timeframe will result in cancellation of the sale, and Eloboost24 will not be held liable for the Digital Good thereafter.

If the login credentials for a Digital Good are incorrect, the Selling User will be notified by e-mail and must resolve the issue with the buyer within 24 hours.

If the e-mail associated with a Digital Good is inaccessible, the Selling User will be notified by e-mail and must provide a reachable e-mail address within 24 hours.

If a Digital Good is not as described, the Selling User will be notified by e-mail and must resolve the issue with the buyer within 24 hours. If unresolved, the Service Provider must be contacted to secure and cancel the sale, with funds managed through the Dispute System.

If a Digital Good (e.g., an account) is linked to a telephone number, the Selling User will be notified by e-mail and must remove the number within 24 hours.

If a Digital Good (e.g., an account) is banned due to prior botting activities, the Selling User will be notified by e-mail and must replace the Digital Good within 24 hours. If the Selling User cannot comply and the Digital Good’s price is less than 20 EUR/USD, the Service Provider reserves the right to cancel the sale. If the price is higher, 40% of the payment will be released to the Selling User and 60% credited to the buyer, with any disputes resolved through the Dispute System.

If a Digital Good (e.g., an account) is suspended, the Selling User will be notified by e-mail and must recover or replace it within 72 hours. Failure to do so will result in 40% of the payment being released to the Selling User and 60% credited to the buyer. If the suspension is due to the Selling User’s actions, the buyer will receive a full refund, credited to their Wallet.

If Eloboost24 incurs damages due to the Selling User’s actions and the issue remains unresolved, the Service Provider reserves the right to blacklist the Selling User and freeze payments in their Wallet until the issue is resolved. This may apply to all accounts associated with the Selling User on the website, with disputes handled through the Dispute System.

Selling Users must adhere to the pricing rules set by the Service Provider, as detailed in the "Knowledge Base" section of their profile. Failure to comply may result in the removal of the listing or an increase in service fees, as reflected in the "Fees" tab.

Selling Users must ensure that the prices they submit (excluding service fees) do not exceed 250 EUR/USD.

Selling Users must ensure that their listed prices are not more than 20% lower than the prevailing prices of comparable Digital Goods offered by other sellers in the Marketplace.

Minimum applicable prices for Digital Goods (e.g., accounts) are specified in the "Knowledge Base" section of the Selling User’s profile, including adjustments for smaller regions or specific attributes (e.g., hand-leveled vs. botted status).

Listings for Digital Goods exceeding certain value thresholds (e.g., based on attributes like skins or champions) may not be accepted, as specified in the "Knowledge Base" section of the Selling User’s profile.

For sales of Digital Goods valued at 150 EUR/USD or above, the Selling User must complete selfie verification with an ID card to receive payment, as part of the withdrawal process on the website.

The sale of the following types of Digital Goods is prohibited:

• Digital Goods with inappropriate names or usernames.
• Digital Goods without e-mail access.
• Digital Goods acquired from unsafe sources.
• Hacked or banned Digital Goods.

The Service Provider reserves the right to impose additional rules for Selling Users at any time, with updates communicated via e-mail or reflected in the "Knowledge Base" section of the Selling User’s profile.

The Selling User acknowledges that the sale of a Digital Good (e.g., an account, in-game item, currency, or other digital asset) may be canceled by the buyer within the applicable warranty period (as outlined in Section 11) if the Digital Good does not meet the described standards or encounters issues such as bans, locks, retrieval by the original owner, or incorrect/inaccessible credentials.

If a sale is canceled due to issues outlined in 13.2 (e.g., the Digital Good is not as described, banned due to prior botting, locked by the game provider, retrieved by the original owner, or has incorrect/inaccessible credentials), the Selling User is obligated to refund the full amount to the buyer within seven days of the cancellation request. The refund will be processed through the Selling User’s Wallet, with funds credited to the buyer’s Wallet, as per the Wallet terms in the Definitions section.

The Service Provider reserves the right to cancel the sale on behalf of the buyer if the Selling User fails to comply with 13.2.1. In such cases, funds will be deducted from the Selling User’s Wallet (subject to Security Wallet requirements), and any disputes will be resolved through the Dispute System, as outlined in the Definitions section.

The Selling User acknowledges that the Service Provider may impose penalties, such as freezing funds in the Selling User’s Wallet, if the Selling User violates the rules set forth in this section or elsewhere in the ToS.

The Selling User acknowledges that repeated violations of the rules set forth in this section or elsewhere in the ToS may result in blacklisting, which may apply to all accounts associated with the Selling User on the website.

The Service Provider issues Marketplace payouts under two modes that share the same available balance:

• Scheduled payouts: sent automatically on the 10th and 25th of each calendar month for balances that have cleared the seven-day freeze period and meet the minimum amount listed in the "Fees" tab.
• Instant payouts: requested by the Selling User on demand from the Wallet, subject to the on-demand fee shown on the Payouts page.
• Contractors (Boosters, Coaches, and Pro Gamers) receive their service earnings on a separate monthly schedule, paid on the 5th of each calendar month.
• Updated schedules and fees may be amended at the Service Provider’s discretion and will be communicated by e-mail or in the Knowledge Base section of the Selling User’s profile.

The Selling User must meet the minimum payout amount to receive funds from their Marketplace balance. The minimum payout is 50 EUR or 50 USD, calculated across the Selling User’s available balances at the current conversion rate, and applies to both scheduled and instant payouts. Individual payment methods may impose their own additional minimums, which are listed in the "Fees" tab of the Selling User’s profile. The Service Provider may update these amounts at its discretion, with changes reflected in the "Fees" tab.

The Service Provider may charge withdrawal fees for processing payments from the Marketplace balance. Withdrawal fees for each payment method are specified in the "Fees" tab of the Selling User’s profile. The Service Provider may update these fees at its discretion, with changes reflected in the "Fees" tab.

The Customer acknowledges that once a Virtual Service (Boosting, Coaching, Pro Gaming) has started or a contractor (e.g., Booster, Coach, Pro Gamer) has been assigned, or once a Marketplace transaction for a Digital Good (e.g., an account, in-game item, currency, or other digital asset) is completed and valid credentials or access have been provided, they are no longer eligible for a refund. If the service or transaction is not completed (e.g., the contractor is not assigned, the service has not started, or credentials are invalid), the Customer may store the unused amount as credit in their Wallet (available balance). The Service Provider will not terminate this unused credit.

The Customer acknowledges that opening a claim (e.g., through a payment provider) after an order has been placed, a service has started or been completed, or a Marketplace transaction has been finalized constitutes a direct breach of the Eloboost24.eu Terms of Use. In such cases, the Customer is legally obligated to either close the claim or repay the claimed amount plus an additional fee determined by the Service Provider. The fee will be:

• For Virtual Services (Boosting, Coaching, Pro Gaming): No less than 50 EUR/USD and no more than three times the original order amount if the order exceeds 50 EUR/USD.
• For Marketplace Transactions: No less than 100 EUR/USD and no more than three times the original order amount if the order exceeds 100 EUR/USD.
• Failure to comply with either option will result in the Customer accepting full liability in a court of law, as determined by applicable European Trade Laws.

The Customer may request a refund for a Virtual Service (Boosting, Coaching, Pro Gaming) or a Marketplace transaction within 72 hours of purchase if:

• For Virtual Services: The contractor (e.g., Booster, Coach, Pro Gamer) has not been assigned, and the service has not started.
• For Marketplace Transactions: The Service Provider has not provided valid credentials or access to the purchased Digital Good.
• Refund requests must be submitted via the contact form or live chat on the website. The Service Provider is not responsible for processing a refund if the Customer fails to provide the required information, as outlined in prior sections of the ToS.

The Customer acknowledges that if a refund is requested, any payment provider fees associated with the transaction will be transferred to the Customer’s responsibility, as detailed in the "Fees" tab of their profile.

The Service Provider will process approved refunds within 14 days of receiving the refund request, with funds credited to the Customer’s Wallet (available balance) or returned via the original payment method, at the Service Provider’s discretion.

In specific cases not covered by the above clauses (e.g., exceptional circumstances at the Service Provider’s discretion), the Service Provider reserves the right to issue a full or partial refund, determined solely by site management.

Refunds processed through the original payment method will be subject to an administration fee of 10% of the total order amount. This fee covers processing costs and handling expenses associated with the refund.

In such specific cases, any payment provider fees associated with the refund will be transferred to the Customer’s responsibility, as detailed in the "Fees" tab of their profile.

In such specific cases, the Service Provider will process the refund within 14 days of approving the request, with funds credited to the Customer’s Wallet (available balance) or returned via the original payment method, at the Service Provider’s discretion.

The Customer acknowledges that initiating a chargeback for a payment after a Virtual Service (Boosting, Coaching, Pro Gaming) or Marketplace transaction has been completed will result in the Service Provider referring the matter to a debt collection agency. The Customer will be responsible for covering all associated fees, including debt collection agency costs and any additional unforeseen expenses resulting from the chargeback.

Any disputes related to refunds or chargebacks will be resolved through the Dispute System, as outlined in the Definitions section. During the dispute process, funds will be held in the Security Wallet until a resolution is reached.

The Customer has the right to file a complaint regarding any Virtual Service (Boosting, Coaching, Pro Gaming) or Marketplace transaction purchased through the website.

A complaint may be filed if the Virtual Service or Digital Good is not provided or does not match the description provided at the time of purchase.

To file a complaint, the Customer must follow these steps:

• Visit the website.
• Navigate to the "Contact Us" tab.
• Submit an inquiry with the subject "Complaint," describing the issue in detail.

The Service Provider will respond to all complaints within 14 days of receipt. Responses will be sent to the e-mail associated with the Customer’s profile.

Failure to resolve a complaint does not imply agreement with the Customer’s claims. Unresolved complaints may be escalated through the Dispute System, as outlined in the Definitions section, with funds held in the Security Wallet during the resolution process.

The Service Provider acts solely as a platform facilitating interactions between Users (e.g., Customers, Selling Users, contractors) and does not participate in or act as a party to any factual or legal agreements made between them.

The Service Provider does not guarantee the accuracy, truthfulness, or reliability of any data uploaded or stored by Users on the website, including but not limited to:

• The accuracy of data provided by Users.
• The truthfulness and reliability of User-uploaded content.
• A User’s ability to fulfill agreements.
• A User’s solvency.

The Service Provider does not participate in disputes between Users. All disputes must be resolved directly between the involved parties, and the Service Provider will not engage in legal proceedings related to such disputes. Disputes involving the Service Provider (e.g., complaints about services or transactions) will be handled through the Dispute System, as outlined in the Definitions section.

The Service Provider is not liable for issues related to User behavior or outcomes in connection with Virtual Services, Marketplace transactions, or game activities, including but not limited to:

• Addictions related to gaming.
• Failure to achieve desired in-game results (e.g., winning games).
• Participation in illegal activities by the User.
• Violations of game rules by the User.
• Account suspensions, bans, or blocks by game providers.
• Such events do not entitle the User to claims against the Service Provider or other Users, including requests to refund paid funds.

The Service Provider may annul any agreement without prior notice if it violates applicable laws, principles of social coexistence, or damages the reputation of the Service Provider. Funds related to such agreements may be frozen or removed from the User’s Wallet, as per the Wallet terms in the Definitions section.

The Service Provider is not liable for any acts or omissions by Users on the website. The Service Provider provides access to the platform, and Users are responsible for using it in accordance with applicable laws. The Service Provider is not obligated to verify whether User actions, stored data, or activities comply with legal requirements. Users are fully liable for their actions or omissions while using the website.

Unless otherwise stipulated in the ToS, the Service Provider is liable to Users for damages resulting from non-performance or improper performance of services only if the Service Provider is at fault. The burden of proof of fault lies with the User.

The Service Provider’s liability to Users is limited to actual damages and does not include lost profits (lucrum cessans).

To the fullest extent permitted by law (including consumer protection provisions), the Service Provider is not liable for actions or damages resulting from:

• The User’s IT system failing to meet the technical requirements of the website.
• Inability to access the website due to reasons beyond the Service Provider’s control, such as force majeure (e.g., wars, terrorist attacks, fires, floods in the server room), hacker attacks, failures by access providers, hardware or software failures on the User’s end, server room failures, or other third-party issues (e.g., telecommunications, hosting, banking, postal, courier, e-mail, domain registration, or payment processing services).
• Illegal use of the website by the User or another party.
• Law violations or malicious acts by any internet user.
• Issues with third-party software not part of the website (e.g., operating systems).
• E-mails being rejected by the Service Provider’s e-mail servers (e.g., due to filters, blocks, or system failures).

The Service Provider is not liable for damages caused by the User’s use of unauthorized programs that may be triggered while using the website.

The Service Provider is not liable if its e-mails are flagged as spam or junk in the User’s e-mail system.

The Service Provider may implement technical breaks in the website’s functionality, notifying Users via e-mail or a website message unless the break is sudden or unexpected. The Service Provider is not liable for any consequences of such breaks.

The Service Provider may impose temporary limitations on certain website features, restrict availability to specific hours, or introduce other restrictions to ensure the website’s continuity and stability. The Service Provider is not liable for the consequences of these actions.

The Service Provider is not liable for damages caused by the User’s lack of antivirus software, unprotected internet connection, or security breaches, including but not limited to third-party acquisition of e-mails, passwords, usernames, or the presence of viruses on the User’s system.

The Service Provider may terminate a User’s access to the website without prior notice if the User engages in illegal usage of the website.

The Service Provider may terminate a User’s access for reasons including, but not limited to:

• Breaching the General Terms and Conditions of Sale of Eloboost24.eu.
• Uploading illegal data.
• Disclosing personal data of other Users.
• Violating the terms of use of the User’s account.
• Engaging in activities that may violate the company’s interests.

Users who have been banned from the website for any reason are prohibited from using the website. If a banned User attempts to access the website, the Service Provider reserves the right to terminate their account and forfeit any associated credits in their Wallet without prior notice, with any disputes resolved through the Dispute System, as outlined in the Definitions section.

The ToS, including any appendices, are available free of charge to all Users on the website at https://eloboost24.eu/rules/tos. Users may access, download, and store the ToS using their IT system before or during use of the website. For any doubts or clarifications regarding the interpretation of the ToS, Users may contact the Service Provider for an explanation.

The Service Provider uses third-party payment processors to handle payments, analytics, and other business services. These processors may collect identifying information about devices that connect to their services to operate and improve their offerings, including for fraud detection. Users can learn more about the privacy policies of these payment processors on their respective websites, accessible via links provided during the checkout process.